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30+ years leading complex digital, AI and business transformations across banking, telco, utilities and government.
30+ years leading complex digital, AI and business transformations across banking, telco, utilities and government.
I have led multi-wave transformation programmes integrating strategy, technology, and execution to unlock measurable enterprise value. I designed structured value-backlogs that linked digital initiatives directly to financial outcomes, and built target operating models aligning business, data, and technology capabilities across complex organisations. I defined data and AI roadmaps that modernised decision-making, automation, and analytics platforms, enabling scalable, insight-driven operations. I also directed large cross-functional teams through structured change-adoption frameworks, embedding new ways of working, agile governance, and capability uplift. These initiatives have consistently delivered measurable improvements in productivity, customer experience, and financial performance across banking, infrastructure, and utilities clients in the Asia-Pacific region.
I have stepped into short notice and mission critical leadership mandates, often where delivery momentum or executive alignment was at risk. I develop clear 90 day recovery and execution plans, establish transparent KPIs, and maintain a weekly operating cadence with executives and the board to restore clarity and control. I stabilise leadership teams, reset priorities, and embed disciplined operating rhythms that accelerate decision making and execution. These interventions consistently deliver measurable outcomes within compressed timeframes, re-establishing stakeholder confidence and setting programmes back on a trajectory of sustained performance and value realisation.
I have independently reviewed and stabilised underperforming transformation programmes through structured recovery planning, governance uplift, and vendor realignment. I established clear accountability frameworks, re-baselined delivery schedules, and aligned multi-vendor ecosystems to restore delivery confidence and control. I also implemented benefits realisation management disciplines that linked programme outcomes to measurable business value, ensuring transparency, traceability, and sustained performance improvement. These interventions have repeatedly turned around complex initiatives in banking, utilities, and public-sector settings, restoring stakeholder trust and realigning delivery to strategic intent.
I provide practical guidance on AI governance, cyber, risk, and major programme assurance, supported by board ready materials that enable informed oversight, confident decision making, and effective risk management. My approach combines technical insight with commercial pragmatism, helping boards and executives navigate emerging technologies while maintaining compliance, resilience, and strategic control.
I have developed and implemented Harvest, Invest, Transform playbooks to unblock revenue leakage, grow market share, and fund the broader change agenda. These frameworks align commercial, operational, and technology initiatives to deliver immediate value while building the foundation for sustainable transformation.
I advise organisations on enterprise architecture, cloud and platform strategy, vendor selection, and integration roadmaps, ensuring that technology decisions are strategically aligned with business priorities and long-term value. I have also established and led strategically focused enterprise architecture teams, embedding the governance, capability, and operating rhythms needed to translate strategy into executable design. My approach combines architectural rigour with commercial pragmatism, helping executives balance innovation, cost, and risk. I work with delivery teams and vendors to define scalable architectures, simplify technology portfolios, and enable seamless integration across ecosystems, creating the foundation for agility, resilience, and measurable performance improvement.
I believe meaningful transformation begins with clarity — clarity of purpose, of strategy, and of execution. As a consultant, I bring a disciplined, evidence-based approach to complex problems, combining strategic insight with practical delivery. I don’t just advise from the sidelines; I work alongside leaders to build momentum, unblock obstacles, and turn ideas into measurable impact.
I value integrity, transparency, and respect in every engagement. Trust is earned not through promises, but through the consistency of actions, clear communication, and shared accountability. I strive to create environments where decisions are informed, governance is strong, and people are empowered to deliver their best.
Above all, I believe real change is built on partnership — aligning commercial outcomes with human impact. Whether the work involves strategy, technology, or transformation, my goal is always the same: to help organisations and people succeed with clarity, confidence, and purpose.
By Mathew Henderson
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